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By ordering from Cakes by Lulu you acknowledge and accept our terms and conditions outlined below.



All orders are to be paid in full with the exception of wedding cakes when the order is placed by phone, email, in person at our store or through our website. Wedding cakes require a 15% non-refundable deposit at time of ordering and the remaining balance to be paid 28 days before your scheduled pick up or delivery date otherwise the order maybe cancelled (see cancellation terms). Once payment has been processed, order is deemed accepted.



All changes to orders must be made in writing to at least 5 days before your scheduled pick up or delivery date. We will do our best to accommodate changes but cannot be guaranteed and maybe subject to additional charges.



All order cancellations must be made in writing to and will incur a 15% non-refundable fee to cover time already spent in the preparation of the order, custom components created in advance and the lost of production time slot for another customer. Cancellations of Classic, Styled or Premium cakes will be accepted no less than 3 days before the scheduled pick up or delivery date. Cancellation of Custom and Wedding cakes will be accepted no less than 21 days before scheduled pick up or delivery date. No refunds will be given to cancellations less than these required days. Refunds will be provided as a store credit or bank transfer.



In the unlikely event that you are not happy with your order, please contact within 24/48 hours of your event with the uneaten portion, we will do an assessment of the cake and refunds are decided on a case-by-case basis, but please note that we do not provide refunds in cases where an item was prepared correctly but a flavor or texture did not meet a personal preference. All refunds will incur a 15% non-refundable fee for the initiating of an order and the balance will be refunded as store credit or bank transfer. Unfortunately we are unable to provide a refund on a cake that has been fully consumed. Cakes by Lulu is not liable for the cost of the return of the cake.



If any non-consumable products (ie: cake accessories) purchased in store is faulty we will meet our obligations under the Consumers Guarantees Act (CGA) to provide a remedy.  In this case, a receipt of purchase and the faulty item (in its original packaging) are required, and you must make contact with us no later than 48hours after purchase. 



We are creative and express this through our cakes with each of the decorative elements being hand placed artistically, therefore no two cakes will be identical. Requests for specific designs will be followed with attentive care but elements may become unavailable, however we will endeavor to replace such elements to maintain the integrity of each design.



We strive to ensure our products are described as accurately as possible on our website, however we do not warrant that the description is accurate, where we become aware of any incorrect description, we reserve the right to correct any error or omission.

Images have been provided for illustrative purposes only and we do not guarantee that any image will be reproduced in true colour nor that any given image will reflect or portray the full design or options relating to that product.



All prices are in New Zealand Dollars (NZD) and are inclusive of GST.  We endeavour to ensure that our prices are current. Each item is individually priced and we reserve the right to amend our prices at any time. If you have placed an order, we undertake to fulfil your order at the price listed at the time you ordered.



We provide delivery services to the Auckland region at a surcharge (this is calculated at checkout) and pick up is available from Pakuranga Road, Pakuranga, Auckland between 9am and 3pm Mon - Sat. If you choose to pick-up your cake order and transport it yourself, Cakes by Lulu is not liable or responsible for any damages in part or whole caused to the cake once it leaves our premises. Refer to our Cake Care for transportation tips.



We reserve the right to use photos of all creations made by Cakes by Lulu in any form of media including but not limited to display or promotion without compensation to you the customer.




When you use our products or website, you may be asked for personally identifiable information such as your name, address, email, telephone number. By giving us such information, you will be giving consent to us using it in the manner described in this policy. You may withdraw your consent at any time by emailing 

We will return or destroy your personal information within five days of receipt of your withdrawal of consent.



We use your personal information to allow us to process your service requests, provide access to privileged areas of the website, send out newsletters, personalise your visit to our website, personalise your use of our products, and enable us to improve the products and services we offer. We may occasionally carry out market research and send you details of services and offers that we think may be of interest to you. If you do not wish to receive such information, please e-mail

We may provide information about you to our employees and agents in order to administer any accounts, products and services provided to you by Cakes by Lulu. We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. Any disclosure of personal information will be strictly controlled and made fully in accordance with current NZ laws.



This website utilises the ANZ eWay™ secure payment page. Cardholders are redirected from this website to the BNZ eWay™ secure payment environment to enter their payment details. The ANZ eWay™ secure payment solution supports 3D secure authentication – verified by Visa and MasterCard SecureCode. We neither store or process card details on this site.



We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes in this policy will be posted on our website. You are advised to check our website regularly to view our most recent privacy policy.

If you have any further concerns about security, please email our customer service team at



The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials. All trademarks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.



Cookies information, pages you have requested and your IP address may also be recorded by us and/or third parties from your browser as set out in this policy.

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our website and those of our products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

Third-party advertisers may also create and access cookies, which will be subject to their privacy policies – we accept no responsibility or liability for the use of such third parties’ cookies. If you do not wish cookies to be placed on your PC or handheld device, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. Please note that permanently disabling cookies in your browser may hinder your use of our website as well as other websites and interactive services.



To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the goods and/or services again or payment of the costs of having those goods and/or services supplied again.

We accept no liability for any loss whatsoever including consequential loss suffered by you arising from product/s we have supplied.



By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

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