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  • Where are you based?
    We are based on Pakuranga Road, Pakuranga, Auckland and deliver Auckland wide.
  • What are your store hours?
    Pick up is available by appointment only.
  • How long in advance do I need to order a cake?
    As soon as you can would be best in order to guarantee availability. All our cakes are made to order so we have limited availability and take orders on a first come, first serve basis. Online orders require at least 3 day turnaround but for urgent last minute orders please enquire via email to to check availability.
  • What if I want a custom made cake?
    Enquire using our online custom cakes form and we will be more than happy to help. We will try our best to respond within 72 hours.
  • Can I get an exact cake I saw on your instagram?
    No 2 cakes are exactly the same. We will try our best to get the same design but as for the cakes with floral or fruit decorations it will be season dependant, we may not always be able to get the exact same product, however we will substitute it with products that reflect the same aesthetics.
  • What cake size do I need?
    Cake size is dependent on how many servings you require, whether this be dessert sized portions or to supplement as coffee sized portions. Please refer to ourcake serving size guide or contact us for our recommendation. Things to consider are the time the cake will be served (i.e. after dinner or afternoon tea) and is the cake the sole dessert.
  • Can I have a fondant cake?
    Fondant style cakes are not Lulu's speciality but contact us and she will let you know if she can create your vision or contact her supplier and provide you with a quote.
  • Do you offer gluten free, dairy free or vegan options?"
    We do offer gluten free, dairy free and vegan options for selected flavours. Feel free to contact us and we will be more than happy to help you out.
  • Do you sell candles or cake toppers?
    Yes we do! You can either shop online and browse through our accessories stock range or contact us for a custom design. Custom toppers will require minimum 7-14 days notice and priced from $40 depending on design.
  • What is the best way to transport one of your cakes once I have picked it up from your store?
    During transportation, please keep cake flat! Either on a passenger's lap or the floor of the car works great. If this is a large space, place either a towel or jumper around the base of the box to keep it from sliding around the floor. I would highly suggest keeping the air con on cold whilst the cake is in the car. Please avoid putting it on the seat, as it can cause the cake to slope.
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