We are based in Mission Bay, Auckland and deliver Auckland wide.

Pick up is available by appointment only.

As soon as you can would be best in order to guarantee availability. All our cakes are made to order so we have limited availability and take orders on a first come, first serve basis. Online orders require at least 5 day turnaround but for urgent last minute orders please enquire via email to info@cakesbylulu.co.nz to check availability.

Enquire using our online custom cakes form and we will be more than happy to help. We will try our best to respond within 72 hours.

No 2 cakes are exactly the same. We will try our best to get the same design but as for the cakes with floral or fruit decorations it will be season dependant, we may not always be able to get the exact same product, however we will substitute it with products that reflect the same aesthetics.

Cake size is dependent on how many servings you require, whether this be dessert sized portions or to supplement as coffee sized portions. Please refer to ourcake serving size guide or contact us for our recommendation. Things to consider are the time the cake will be served (i.e. after dinner or afternoon tea) and is the cake the sole dessert.

Fondant style cakes are not Lulu's speciality but contact us and she will let you know if she can create your vision or contact her supplier and provide you with a quote.

We do offer gluten free, dairy free and vegan options for selected flavours. Feel free to contact us and we will be more than happy to help you out.

Yes we do! You can either shop online and browse through our accessories stock range or contact us for a custom design. Custom toppers will require minimum 7-14 days notice and priced from $40 depending on design.

During transportation, please keep cake flat! Either on a passenger's lap or the floor of the car works great. If this is a large space, place either a towel or jumper around the base of the box to keep it from sliding around the floor. I would highly suggest keeping the air con on cold whilst the cake is in the car. Please avoid putting it on the seat, as it can cause the cake to slope.